Terms of Use

• Service — the RouteSense hardware and software system providing access to internet traffic routing servers, together with the associated web pages and the Telegram bot.
• Operator — the natural person who organizes the operation of the Service.
• User — a natural person who has entered into an agreement with the Operator by accepting this offer.
• Account — the User's account in the Service, linked to the User's Telegram account.
• Subscription — the User's right to access the functionality of the Service for a specified period and within the selected plan.
• Plan — the parameters under which the Service is provided (duration, limits, number of devices, price), as defined in the RouteSense bot.
• Bot — the RouteSense Telegram bot, available at bot.routesense.cc, through which registration, payment, and Subscription management are carried out.

• The Operator provides the User with access to traffic routing servers that enable the User to establish a secure connection to the Internet and exchange data through a chain of the Operator's servers.
• The Service is not a communications service within the meaning of the Federal Law "On Communications" and does not entail the provision of Internet access in the capacity of a telecommunications operator.
• The Operator is not responsible for the content of information that the User accesses through the Service.

• Registration in the Service is carried out via the Telegram bot. No separate registration with a login and password is required.
• The User is identified by the identifier of their Telegram account.
• The User undertakes to independently ensure the security of their Telegram account. The Operator is not liable for the consequences of a compromise of the User's Telegram account.
• One Telegram account may be used for only one Account in the Service.
• The User confirms that they are a legally capable person who has reached the age of 16 and has the right to enter into this Agreement.

By using the Service, the User undertakes to comply with these Terms and applicable law. It is prohibited to use the Service for:

• Committing acts that violate the legislation of the Russian Federation or the legislation of the country in which the User is located at the time of using the Service.
• Distributing, storing, transmitting, or otherwise processing materials depicting the sexual abuse of minors (CSAM).
• Distributing malware, exploits, viruses, or other code capable of harming the information systems of third parties.
• Gaining unauthorized access to the information systems and devices of third parties, attempting to compromise them, brute-forcing passwords, or exploiting vulnerabilities.
• Conducting distributed denial-of-service attacks (DDoS, DoS) or any other attacks aimed at disrupting the operation of information systems.
• Sending spam, unsolicited commercial correspondence, or phishing messages.
• Committing fraudulent acts, including financial fraud, deceiving payment systems, or circumventing anti-fraud mechanisms.
• Infringing the intellectual property rights of third parties.
• Reselling, transferring to third parties, or commercially using the Account or Subscription without the Operator's written consent.
• Creating multiple Accounts in order to circumvent the limits of the free plan or otherwise abusing the functionality of the Service.
• Exceeding the limits of the selected plan by technical means, including connecting more devices than the plan permits.
• Any other use capable of causing damage to the Operator, the Service's infrastructure, or other Users.

• The Service is provided as a free plan with a 15 GB traffic limit and as paid plans with extended functionality. The current plan parameters and prices are displayed in the Bot.
• The price of a paid Subscription is calculated based on the selected period (1, 3, 6, or 12 months) and the number of connected devices. Each additional device beyond those included in the plan increases the price according to the Service's pricing schedule.
• The Subscription is activated at the moment the payment is received by the payment system. The Subscription remains valid for the paid period.
• Automatic renewal of the Subscription is not provided. Upon expiry of the paid period, the User independently decides whether to renew the Subscription and, if so, makes a new payment.

5.1. Payment Methods

• Payments are accepted through the following payment services:
  • WATA.pro — payment by bank card and other Russian payment methods;
  • Heleket — payment in cryptocurrency;
  • Telegram Stars — payment in the Telegram messenger's internal currency.
• When making a payment, the details of the User's payment instrument (card number, CVC, etc.) are processed exclusively by the relevant payment system and are not shared with the Operator.
• The use of a payment system is governed by the rules and policies of that payment system.

7-day money-back guarantee. If within 7 (seven) calendar days from the activation of a paid Subscription the User finds the Service unsuitable for any reason, the Operator refunds the amount paid in full, no questions asked.

• To request a refund, the User submits a request via the "Support" section of the account dashboard or to support@npv.tg, specifying the payment identifier.
• The refund is made using the same payment method as the original payment, within 14 (fourteen) calendar days of receipt of the request. The time it takes for the funds to actually arrive depends on the payment system.
• After 7 days from the activation of the Subscription, refunds are not provided as a general rule. In certain exceptional cases (a prolonged technical inability to provide the Service, or other material circumstances), the question of a refund is decided by the Operator on a case-by-case basis.
• No refund is provided where the User is proven to have violated these Terms, including Section 4.

• The Service is provided "as is". The Operator makes reasonable efforts to ensure the continuous operation of the Service but does not guarantee its absolutely uninterrupted availability, the absence of errors, or that the Service will meet any specific expectations of the User.
• The Operator is not liable for the inability to access particular web resources through the Service where this is caused by the actions of third parties, including blocking by the web resources themselves, communications providers, or regulators.
• The Operator is not liable for connection quality attributable to the condition of the User's communication channel or the specifics of the User's hardware or software.
• The Operator is not liable for direct or indirect losses, lost profits, loss of data, or other damage arising from the use of, or the inability to use, the Service.
• The User is solely responsible for the lawfulness of their actions when using the Service. The Operator does not monitor or moderate the User's traffic.
• If the Operator incurs losses as a result of the User's violation of these Terms, the User shall compensate the Operator for such losses in full in accordance with the law.
• The Operator's aggregate liability to the User under any claim related to the use of the Service is limited to the amount actually paid by the User for the Subscription during the 12 months preceding the claim.

• The Operator may carry out scheduled and unscheduled maintenance, during which the operation of the Service may be temporarily interrupted.
• Where possible, the Operator notifies Users of scheduled maintenance in advance through the Bot.
• Short-term interruptions of the Service caused by maintenance do not constitute a violation of these Terms and are not grounds for a refund.

• All rights to the "RouteSense" name, the logo, the design of the web pages and the Bot, the texts, and other materials of the Service belong to the Operator or are used by the Operator on lawful grounds.
• The User is granted a non-exclusive, non-transferable, revocable license to use the client software and related materials solely for the purpose of personal use of the Service.
• Use of the RouteSense name and logo for commercial purposes without the Operator's written consent is not permitted.

• The User may at any time stop using the Service and delete their Account through the Bot or by sending a request to the Operator's email address.
• The Operator may suspend or terminate the User's access to the Service without a refund in the following cases:
  • the User's violation of Section 4 of these Terms;
  • receipt of a reasoned request from an authorized state authority;
  • technical circumstances that make it impossible to continue serving the User.
• Where access is terminated due to a violation by the User, no refund of the amounts paid is provided.

• The relations of the parties arising in connection with these Terms are governed by the legislation of the Russian Federation.
• The parties shall endeavor to resolve all disputes through negotiation. Written communications shall be sent to routesense@npv.tg.
• If no agreement can be reached, the dispute shall be resolved in the manner prescribed by the legislation of the Russian Federation.
• If the User is a consumer within the meaning of the Law of the Russian Federation "On the Protection of Consumer Rights", the provisions of that law apply to the relations of the parties. Nothing in these Terms limits the User's rights as a consumer guaranteed by applicable law.

• The procedure for processing the User's personal data is described in the Privacy Policy, which is an integral part of these Terms.
• By accepting these Terms, the User confirms that they have read the Privacy Policy and agree to its provisions.

• The parties are released from liability for partial or complete failure to perform their obligations where such failure results from force majeure circumstances — natural disasters, military action, acts of terrorism, acts of state authorities, outages of communication networks or power supply, actions of hosting providers, or other circumstances beyond the parties' reasonable control.
• The party that is unable to perform its obligations shall notify the other party thereof within a reasonable time.

• The Operator may amend these Terms. The current version is always available at npv.tg/en/terms/.
• The Operator notifies Users of material changes to the Terms through the Bot at least 7 (seven) calendar days before they take effect.
• If the User does not agree with the changes, they may stop using the Service before the changes take effect and receive a refund for the unused paid period.
• Continued use of the Service after the changes take effect constitutes the User's acceptance of the new version of the Terms.

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in force.
• The Operator's failure to enforce any provision of the Terms in a particular case does not constitute a waiver of the Operator's rights in the future.
• Section headings are used solely for ease of reading and do not affect the interpretation of the corresponding provisions.
• The User may not assign their rights and obligations under these Terms to third parties without the Operator's written consent.